Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering mattresses or memory foam mattresses for sale. The sellers may claim the mattress is Dreams or Bensons for Beds liquidation stock. Reports have been received from the Fareham area so far, but the warning applies to all of Hampshire.
Although consumers have statutory rights when buying at the door, including a 14 day right to cancel, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose. Those rights can only be exercised it the seller is a trader, and if they give full and correct contact information. For further information on buying at the door, click on the following link to Hampshire Trading Standards website Your rights when buying at the door.
Residents are urged to be aware of safety implications in purchasing mattresses at the door. Mattress filling must comply with product safety legislation the Furniture & Furnishings (Fire Safety) Regulations 1988, and be correctly labelled. The label should look like the example below and be positioned so it can be easily seen.
Any mattress not bearing this label may not comply, and you are advised not to buy them until you have obtained expert advice – for example, from the original manufacturer.
Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing email@example.com or via the website www.buywithconfidence.gov.uk
If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council’s
Quick Response Team on 01962 833666
(Monday – Friday 0900hrs to 1700hrs)
where specially trained officers are on hand to provide advice.
If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.
Hampshire County Council Trading Standards Service
Montgomery House Monarch Way
Winchester Hampshire SO22 5PW
Tel: 01962 833620
Fax: 01962 833698